Transpareo AG Terms of Service for the use of the DPP platform.
These Terms of Service (the “Terms”) govern the contractual relationship between Transpareo AG (hereinafter “Transpareo”) and its customers regarding the use of the Transpareo platform for creating and managing Digital Product Passports.
Diverging terms of the customer do not become part of the contract unless Transpareo expressly agrees to their application in writing.
The contract is concluded through the customer’s registration on transpareo.com and confirmation by Transpareo. The customer warrants that the information provided in the registration form is complete and accurate.
Transpareo reserves the right to refuse registrations without giving reasons.
Transpareo provides a software-as-a-service platform that comprises the following core functions:
The exact services of the chosen plan are listed on the plan overview page.
Transpareo provides exclusively the technical platform. The responsible economic operator within the meaning of EU Regulation 2024/1781 (ESPR) and the associated implementing acts remains at all times the customer. The customer is and remains legally responsible for the existence, content, accuracy, completeness and registration of its Digital Product Passports.
Transpareo acts exclusively on behalf of and on the instructions of the customer. Neither this contract nor the use of the platform makes Transpareo the customer’s economic operator, manufacturer, importer, authorised representative, fulfilment service provider or distributor, and Transpareo assumes none of the regulatory obligations incumbent on the customer.
Transpareo supports the customer with technical means in fulfilling its obligations but owes no legal outcome: Transpareo does not warrant that a particular Digital Product Passport complies with the applicable regulatory requirements. The customer itself determines and is responsible for which data are required for its product category.
Transpareo provides no legal, tax or compliance advice. Notes on the platform or in the documentation do not replace professional advice in the individual case.
The customer mandates and authorises Transpareo to store, technically process, machine-translate, cryptographically sign, make publicly accessible via the DPP URL and archive in accordance with Section 10 the product and DPP data as well as associated content (texts, images, documents, logos) that it enters, imports or transmits via the interfaces. The publication and withdrawal of individual product passports take place on the basis of the settings and instructions made by the customer in the platform.
For the duration of the contract, the customer grants Transpareo the non-exclusive right, unrestricted in subject matter and territory for the stated purposes, to use, reproduce, translate and make publicly accessible this content, insofar as this is necessary to provide the services. For the DPP versions archived under Section 10, this right applies beyond the end of the contract for the duration of the statutory retention period.
The customer warrants that it holds the necessary rights to all transmitted content, that the content is accurate, current and lawful, and that its storage, translation, signing and publication infringe no third-party rights and no statutory provisions. Transpareo is not obliged to check the customer’s content for accuracy or lawfulness.
Upon registration, the customer is automatically assigned a subdomain under transpareo.com (for example musterfirma.transpareo.com), via which the customer’s workspace is directly reachable. This address is expressly intended as a temporary provisioning address: it points to a central, shared infrastructure with limited bandwidth and is not designed for permanent productive operation with high traffic volumes.
The customer is required to link its own domain (for example shop.musterfirma.com) to its workspace as promptly as possible. Only via its own domain is the full performance of the platform available, including independent addressing, significantly higher resilience and an independent TLS certificate.
Transpareo reserves the right to use, redirect, block, rename or reassign any subdomain under transpareo.com at its own discretion, in particular for its own services (such as www, api, admin, status, blog, support, billing). A subdomain under transpareo.com assigned upon registration establishes no entitlement of the customer to permanent or unchanged use. Changes affecting an active workspace are announced to the customer with reasonable lead time, insofar as this is not unreasonable for security or abuse reasons. Excepted are the permanent DPP URLs of published product passports: they remain reachable in accordance with Section 10; a redirect to the platform’s archive address remains reserved.
Transpareo is preparing for inclusion in the official list of Digital Product Passport Service Providers (DPP service providers within the meaning of Article 2(32) of EU Regulation 2024/1781) and will submit an application as soon as the European Commission publishes the admission procedure. Inclusion in the list is a prerequisite for Transpareo to host backup copies for its customers in accordance with the decentralised DPP model.
Inclusion in the list is the sole responsibility of the European Commission. Transpareo cannot guarantee the entry - neither at a particular time nor in principle. Should an application be rejected, a listing later be withdrawn, or the listing be tied to conditions that Transpareo cannot fulfil, the following applies:
Regardless of the listing status, Transpareo provides the open-source DPP renderer Transpareo Time Machine under the GNU General Public License v3 (GPL v3). The software is embedded as a web component into the customer’s DPP page and verifies each displayed DPP version by means of W3C Data Integrity Proofs (eddsa-jcs-sha256) directly in the visitor’s browser; the verification result of the “Verified by Transpareo” badge is computed in the browser from the loaded bytes, not asserted by the server. The code is publicly viewable on GitHub and can be self-hosted by any third party. At runtime, the bundle delivery requires no access to Transpareo servers but works exclusively against the published bytes of the DPP versions and the signing keys reachable under /.well-known/dpp-keys/.
Transpareo undertakes to keep the components required for independent verification - public signing keys per workspace, canonicalised DPP form (RFC 8785), version hashes and signatures - permanently publicly reachable for as long as the platform is operated.
Transpareo operates the platform with reasonable care and strives for high availability but, outside an expressly agreed service level agreement, owes no particular availability. Maintenance work, disruptions and the limitations of the shared provisioning infrastructure under Section 6 are possible.
The automatic AI translation is provided as an aid. Machine translations may contain errors or inaccuracies; the source content maintained by the customer remains authoritative. The customer is responsible for checking translated content before publication, insofar as this is necessary for regulatory-relevant information.
Published Digital Product Passports remain reachable via their permanent URLs even if the customer’s editing access is temporarily suspended due to payment default under Section 9. The suspension of editing access leaves the public reachability of already published passports unaffected.
The prices shown on transpareo.com at the time the contract is concluded apply.
Each plan begins with a free 8-day trial with full functionality; payment details are not required for this. If the subscription is not booked before the trial expires, access ends. The data export entitlement under Section 10 remains unaffected by this.
Billing takes place monthly in advance per billing period. At the start of each billing period an invoice is issued and settled immediately via Stripe (credit card or SEPA direct debit). Without successful payment, Transpareo may suspend editing access; already published Digital Product Passports remain publicly reachable in accordance with Section 8.
Transpareo may adjust the prices with effect for future billing periods. A price change is announced to the customer in text form at least 30 days before it takes effect. If the customer does not agree with the change, it may terminate the subscription before the change takes effect; if it continues to use the service beyond that, the change is deemed accepted.
Transpareo addresses business customers exclusively. No separate fees are charged for traffic, storage space or visitors; the plans presuppose fair use within the scope of the respective plan category.
For customers domiciled in Switzerland or Liechtenstein, prices are inclusive of 8.1% VAT. For customers in the EU with a valid VAT identification number, the reverse-charge procedure applies: the invoice is issued net, and taxation is carried out by the customer in the recipient country. For customers outside Switzerland, Liechtenstein and the EU, the invoice is likewise issued net.
The subscription runs for an indefinite period and may be terminated at any time with effect from the end of the current billing period. There is no minimum term.
Termination may take place directly in the platform or by email to billing@mail.transpareo.com.
Before the end of the contract, the customer has the right to fully export all of its data - in the formats CSV, XLSX, JSON-LD and SQL. Once DPPs are registered with the EU register, their published DPP versions additionally remain in a WORM-protected bucket with a ten-year retention period. They can also be displayed and verified after the end of the contract with the open-source Transpareo Time Machine renderer, without platform access.
DPP URLs are created permanently and cannot be changed afterwards. Customers are therefore advised to serve DPPs via their own domain: this remains in the customer’s hands after the end of the contract and can be pointed to another provider. DPP URLs under an address provided by Transpareo are automatically redirected to the archive address of the Transpareo platform after the end of the contract, for as long as the platform is operated.
The customer undertakes:
The customer indemnifies Transpareo against all third-party claims - including claims by authorities, market surveillance bodies, competitors, consumers and rights holders - that are based on the content provided by the customer or the published Digital Product Passports being inaccurate, incomplete or unlawful, infringing third-party rights or violating applicable provisions (in particular the ESPR), or that are based on a breach of the customer’s obligations under this contract.
The indemnification also covers the reasonable costs of a necessary legal defence. Transpareo informs the customer without undue delay of asserted claims and, where possible, leaves the defence to the customer. Fines, sanctions and recall costs that affect the customer as the economic operator are borne by the customer itself.
Transpareo is liable without limitation in cases of intent and gross negligence. In cases of slight negligence, Transpareo is liable only for breach of material contractual obligations and limited to the typically foreseeable damage.
Insofar as legally permissible, Transpareo’s liability for slight negligence is limited, per instance of damage and in total, to the amount of the fees paid by the customer in the twelve months preceding the damaging event.
Liability for lost profit, data loss or consequential damage is excluded insofar as legally permissible. In particular, Transpareo is not liable for damage arising from the customer’s regulatory responsibility as the economic operator, from inaccurate or incomplete content of the customer, or from its breach of statutory obligations.
Transpareo processes personal data in accordance with the privacy policy and the applicable data protection laws (GDPR, nDSG).
For the processing of personal data that the customer has processed via the platform, the parties conclude a data processing agreement (DPA).
Transpareo may amend these Terms insofar as this is necessary to adapt to a changed legal situation or case law or to a changed scope of functions of the platform and does not unreasonably disadvantage the customer. Amendments are communicated to the customer in text form at least 30 days before they take effect; the right of objection and its consequences are pointed out in doing so. If the customer does not object within this period and continues to use the platform, the amended Terms are deemed accepted.
Swiss law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Zug, Switzerland.
Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected.
Last updated: June 2026